FAQs

  • WHERE IS MY TRACKING NUMBER?

If you don't receive the tracking number after 10 business days, feel free to contact us.

Fulfillment time might be longer on special occasions for example: Mother's day, Father's day, Thanksgiving, Christmas....Because we and shipping carrier are facing a large number of orders at that time. Please give us a few days more to fulfill your order.

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.
We are extending our production time from 2-4 business days to 5-15 business days. You might see the delay on shipping time because during this time, the entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

For more information, please see Our Covid-19 Shipping Policy

  • MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. If the tracking number is still not working within a few days, please contact the shipping carrier first. If you are still not getting your tracking works, please feel free to contact us after 2-4 days we will be happy to help you.
If the tracking from USPS, please follow these steps to submit your case to USPS

  • MY TRACKING NUMBER ISN’T MOVING. LOST PACKAGE?

The carrier might be experiencing unprecedented volume increases or tracking problem. Please wait for 3 business days to let them update the status of the package. If you still see the package not moving please contact shipping carrier and give them your tracking number to get more information.
If the tracking from USPS, please follow these steps to submit your case to USPS

  • I SAW MY PACKAGE DELIVERED IN TRACKING NUMBER, BUT I HAVEN'T RECEIVED IT

During Covid-19 pandemic, you might see your package was delivered, but you have not received it yet. Shipping carrier might be facing a large number and they might update wrong status of the shipment, please give them few days before they can ship to you.
You could contact shipping carrier and give them your tracking number to get more information.
If the tracking from USPS, please follow these steps to submit your case to USPS.


  • HOW DO I CHANGE MY ORDER INFORMATION?

Please double check your information to make sure everything is right in the confirmation email. If item Quantity, Size, Color or Address is wrong please let us know within 5 hour of placing order by replying this email. Otherwise, we will process your order and we are unable to alter your order information.

(*) You may incur additional fees if the item is priced higher than previous item.

  • HOW LONG WILL IT TAKE TO SHIP MY ORDER?

For domestic order, we need about 1-3 business days to custom your order. Shipping time might be 3 - 7 business days. So customers usually receive orders within 4 - 10 business days after placing them.

For international orders, transit will take an additional 1 to 2 weeks.

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.
We are extending our production time from 2-4 business days to 5-7 business days. You might also see the delay on shipping time because during this time, the entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

For more information, please see Our Covid-19 Shipping Policy

  • HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

Please visit How to place an order  for more details

  • PAYMENT

We accept Visa, MasterCard, American Express, Discovery as well as PayPal. Your order will be charged just after your order has been successfully placed. We also immediately send you a confirmation email.

  • I DID NOT RECEIVE CONFIRMATION EMAIL.

We send confirmation email right after you are placing your order. If you did not get the confirmation email, please check in spam mailbox.
If you are still not seeing it, please contact us by sending support email, we will send it again.

  • MY PAYMENT KEEPS GETTING DECLINED. WHAT SHOULD I DO? 

If you are using a credit card, your payment will be declined when the billing information you provided does not match exactly as your billing statement information. You must provide accurate billing information such an accurate billing address, state/province, and zip/postal code.

Some banks enforce a security feature where new online transactions must be verified by you before it is approved. Please contact your bank directly if they are declining your card making the payment.

If you are using PayPal, you must ensure that you have a payment card that is associated with your PayPal account. Your payment will fail if the card associated with your PayPal account declines the transaction.

Please ensure the following before attempting to make the purchase again:

You have entered your billing information exactly how it appears from your issuing bank's statements

You have sufficient funds in the account you are paying from

Contact your bank to make sure no security feature is blocking your transaction

      • HOW SECURE IS MY PERSONAL INFORMATION?

      We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

      Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.