Submit my case to USPS

1. Visit  This Link

2. Click on Where is my package? => Input your tracking number that we provided you by email.

3. Fill the form with information like these pictures


In the Additional Information box, Please explain what happened with your package then hit the next button

4. Click to Sender Address Unknown, then fill out your shipping address.

5. Fill out the contact form so USPS can contact you then hit submit

6. After fill out all the forms from USPS, please wait for 3 business days USPS will contact you and let you know about your package

  • If more than 3 business days have passed, please contact the Customer Care Center at 1-800-ASK-USPS for further assistance.